Troubleshooting
Solutions to common issues and frequently asked questions.
Common Issues
Login Problems
If you're having trouble logging in:
- Verify your email address is correct
- Check your password (case-sensitive)
- Use the "Forgot Password" feature to reset your password
- Clear your browser cache and cookies
- Try using a different browser
Appointment Booking Issues
If you can't book an appointment:
- Ensure you have at least one pet added to your account
- Check that the veterinarian has available time slots
- Verify your payment method is set up correctly
- Try refreshing the page
Payment Issues
If payment processing fails:
- Verify your payment method details are correct
- Check that your card has sufficient funds
- Ensure your card hasn't expired
- Contact your bank if the issue persists
- Try a different payment method
Error Messages
"Session Expired"
This means you've been logged out for security reasons. Simply log in again to continue.
"Page Not Found"
The page you're looking for may have been moved or removed. Try navigating from the homepage or use the search function.
"Service Unavailable"
This indicates temporary server issues. Please try again in a few minutes. Check our Status Page for updates.
Browser Compatibility
Vetzy works best with modern browsers. We recommend:
- Chrome (latest version)
- Firefox (latest version)
- Safari (latest version)
- Edge (latest version)
Best Practices
- Keep your browser updated
- Clear your cache regularly
- Disable browser extensions that might interfere
- Use a stable internet connection
- Enable JavaScript in your browser
Still Need Help?
If you're still experiencing issues, please contact our support team with details about the problem you're encountering.