Privacy Policy

Last Updated: {{ date('F j, Y') }}

Introduction

At Vetzy, we are committed to protecting your privacy and the privacy of your pets. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, mobile applications, and related services (collectively, the "Service").

By using Vetzy, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

Information You Provide

We collect information that you provide directly to us, including:

Account Information:

• Name, email address, phone number
• Password and security information
• Profile photo and preferences
• Communication preferences

Pet Information:

• Pet names, species, breeds
• Date of birth or age
• Weight and physical characteristics
• Photos and medical history
• Vaccination records
• Medical conditions and treatments

Appointment Information:

• Appointment dates and times
• Service types and notes
• Veterinarian selections
• Payment information

Communication:

• Messages with veterinarians
• Support requests
• Feedback and reviews

Information We Collect Automatically

When you use our Service, we automatically collect certain information, including:

Device Information:

• IP address
• Browser type and version
• Device type and operating system
• Mobile device identifiers

Usage Information:

• Pages visited and features used
• Time spent on pages
• Click patterns and navigation
• Search queries
• Date and time of access

Location Information:

• General location (city, country)
• Precise location (with your permission)
• Location-based search queries

Information from Third Parties

We may receive information from third parties, including:

• Veterinarians (appointment confirmations, medical records)
• Payment processors (transaction information)
• Social media platforms (if you connect your account)
• Analytics providers (usage statistics)

How We Use Your Information

We use the information we collect to:

Provide and Improve Our Service

• Process and manage appointments
• Connect you with veterinarians
• Store and manage medical records
• Process payments
• Send appointment reminders and notifications
• Provide customer support
• Improve and optimize our Service

Communication

• Respond to your inquiries
• Send important updates about your account
• Provide appointment confirmations and reminders
• Share relevant information about veterinary care
• Send marketing communications (with your consent)

Legal and Security

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraud and abuse
• Ensure platform security
• Respond to legal requests

Analytics and Research

• Analyze usage patterns
• Improve user experience
• Conduct research (anonymized data)
• Develop new features

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Veterinarians

• When you book an appointment, we share relevant information with the selected veterinarian
• Medical records and pet information necessary for treatment
• Contact information for appointment coordination

Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment processing
• Cloud storage and hosting
• Email and messaging services
• Analytics and data analysis
• Customer support tools

These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests
• Law enforcement investigations
• Protection of rights and safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent

We may share your information with your explicit consent for any other purpose.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security assessments
• Access controls and monitoring
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to:

• Provide our Service
• Fulfill legal obligations
• Resolve disputes
• Enforce our agreements

Medical records may be retained longer as required by law or professional standards. When you delete your account, we will delete or anonymize your information, except where retention is required by law.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Review the information we hold about you

Correction and Deletion

• Update or correct inaccurate information
• Request deletion of your information
• Remove pet profiles

Opt-Out

• Unsubscribe from marketing communications
• Disable location tracking
• Manage cookie preferences

Objection and Restriction

• Object to certain processing activities
• Request restriction of processing
• Withdraw consent where applicable

To exercise these rights, please contact us at privacy@vetzy.eu or through your account settings.

Children's Privacy

Vetzy is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze usage patterns
• Provide personalized content
• Improve security

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

For more information, please see our [Cookie Policy]({{ route('pages.public.cookies') }}).

Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications
• Displaying a notice on the Service

Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@vetzy.eu
Support Center: [{{ route('pages.public.support') }}]({{ route('pages.public.support') }})
Data Protection Officer: dpo@vetzy.eu

Mailing Address: Vetzy Privacy Department

Your Consent

By using Vetzy, you consent to our Privacy Policy and agree to its terms. If you do not agree, please do not use our Service.

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This Privacy Policy is effective as of the date listed above and applies to all users of the Vetzy platform.