Terms of Service

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Introduction

Welcome to Vetzy. These Terms of Service ("Terms") govern your access to and use of the Vetzy platform, website, mobile applications, and related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Service.

Vetzy is a platform that connects pet owners with licensed veterinarians, facilitating appointment scheduling, medical record management, and related veterinary services. We are not a veterinary practice and do not provide veterinary services directly.

Acceptance of Terms

By creating an account, accessing, or using Vetzy, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

You must be at least 18 years old to use Vetzy. If you are under 18, you may only use Vetzy with the supervision and consent of a parent or legal guardian.

Service Description

Vetzy provides a platform connecting pet owners with veterinarians, enabling:

• Appointment scheduling and management
• Medical record storage and access
• Communication between pet owners and veterinarians
• Payment processing for veterinary services
• Search and discovery of veterinary professionals

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We do not guarantee that our Service will be available at all times or that it will be error-free.

User Accounts

Account Creation

To use certain features of Vetzy, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Use a strong, unique password
• Not share your account credentials with others
• Log out of your account when using shared devices
• Immediately notify us of any suspected security breach

Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for any violation of these Terms or for any other reason we deem necessary to protect the integrity of our Service.

You may terminate your account at any time by contacting our support team or using the account deletion feature in your settings.

Appointments and Services

Appointment Booking

Appointments booked through Vetzy are subject to:

• Availability of the veterinarian
• Confirmation by the veterinarian
• Your payment of applicable fees
• Compliance with cancellation policies

We facilitate the connection between pet owners and veterinarians but are not responsible for:

• The quality of veterinary services provided
• The accuracy of veterinarian information
• The outcome of veterinary treatments
• Disputes between pet owners and veterinarians

Veterinary Services

All veterinary services are provided by licensed, independent veterinarians. Vetzy is not a veterinary practice and does not:

• Provide veterinary diagnosis or treatment
• Employ or contract with veterinarians
• Guarantee the quality or outcome of veterinary services
• Accept responsibility for veterinary malpractice

Cancellation and Refund Policies

Cancellation and refund policies are determined by individual veterinarians and may vary. You are responsible for reviewing and understanding these policies before booking an appointment.

Payment Terms

Payment Processing

Payment for services is processed through secure payment gateways. By using our Service, you agree to:

• Provide valid payment information
• Authorize charges for services booked through Vetzy
• Pay all applicable fees, including platform fees if disclosed
• Accept that all fees are non-refundable except as required by law or as specified in cancellation policies

Pricing

All fees are clearly displayed before booking. Prices may vary by veterinarian and service type. We reserve the right to change our platform fees at any time, with notice to users.

Billing Disputes

If you have a billing dispute, please contact our support team within 30 days of the charge. We will investigate and respond to your inquiry.

Privacy and Data

Your use of Vetzy is also governed by our Privacy Policy. We collect, use, and protect your personal information in accordance with applicable data protection laws, including GDPR.

By using our services, you consent to our data practices as described in our Privacy Policy, including:

• Collection of personal and pet information
• Storage of medical records
• Sharing of information with veterinarians you choose to work with
• Use of data for service improvement and analytics

Prohibited Uses

You agree not to use Vetzy for any unlawful purpose or in any way that could damage, disable, or impair the platform. Prohibited activities include but are not limited to:

• Fraud, deception, or misrepresentation
• Harassment, abuse, or threatening behavior
• Unauthorized access to accounts or systems
• Violation of any applicable laws or regulations
• Interference with the operation of the Service
• Collection of user information without consent
• Use of automated systems to access the Service without permission

Intellectual Property

All content, features, and functionality of Vetzy, including but not limited to:

• Text, graphics, logos, and images
• Software and code
• Trademarks and service marks
• User interface design

are owned by Vetzy or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not:

• Reproduce, distribute, or create derivative works
• Use our trademarks or logos without permission
• Reverse engineer or attempt to extract source code
• Remove copyright or proprietary notices

Disclaimers

Vetzy is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that:

• Our Service will be uninterrupted, secure, or error-free
• Defects will be corrected
• The Service will meet your requirements
• The quality of any services obtained through Vetzy will meet your expectations

Veterinary services are provided by third-party professionals, and Vetzy is not responsible for:

• The quality or outcome of veterinary services
• Veterinary malpractice or negligence
• Medical decisions made by veterinarians
• The accuracy of medical information provided by veterinarians

Limitation of Liability

To the maximum extent permitted by law, Vetzy shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Personal injury or property damage
• Claims arising from veterinary services

Our total liability shall not exceed the amount you paid to Vetzy in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Vetzy, its officers, directors, employees, and agents from any:

• Claims, damages, losses, liabilities, and expenses
• Arising out of your use of the services
• Violation of these Terms
• Violation of any rights of another party
• Your pet's actions or behavior

Termination

We may terminate or suspend your account and access to the services immediately, without prior notice, for:

• Any breach of these Terms
• Fraudulent or illegal activity
• Abuse of the Service
• Any other reason we deem necessary

Upon termination:

• Your right to use the Service will immediately cease
• We may delete your account and data
• You remain responsible for any outstanding payments

You may terminate your account at any time by contacting our support team or using the account deletion feature.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Vetzy operates, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall be resolved through:

• Good faith negotiation
• Mediation, if negotiation fails
• Binding arbitration, if mediation fails
• Court proceedings, as a last resort

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by:

• Posting the updated Terms on our website
• Sending email notifications to registered users
• Displaying a notice on the Service

Your continued use of the services after such changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and may terminate your account.

Contact Information

If you have any questions about these Terms, please contact us at:

Email: legal@vetzy.eu
Support Center: [{{ route('pages.public.support') }}]({{ route('pages.public.support') }})
Address: Vetzy Legal Department

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By using Vetzy, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.