Terms of Service

Acceptance of Terms

By accessing and using the Vetzy platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you are using this platform as a veterinary professional, you confirm that you hold valid licenses and certifications required in your jurisdiction.

Platform Usage

Our platform connects pet owners with qualified veterinarians for both routine and emergency care. Veterinarians must maintain current professional credentials and insurance. Pet owners must provide accurate medical history and current conditions of their pets. The platform facilitates scheduling, communication, and payment processing but does not provide medical advice directly.

User Responsibilities

Users must maintain accurate profile information and credentials. Veterinarians are responsible for updating their availability, services offered, and pricing. Pet owners must provide accurate pet information, attend scheduled appointments on time, and follow prescribed treatment plans. All users must maintain professional communication standards.

Appointments and Scheduling

Appointments must be scheduled through our platform. Cancellations require 24-hour notice to avoid charges. Emergency appointments may have different terms. No-shows may result in additional fees. Veterinarians must maintain accurate availability calendars and respond to appointment requests within specified timeframes.

Privacy and Data Protection

We protect your personal and medical information in accordance with HIPAA and relevant data protection regulations. Veterinary records are stored securely and shared only with authorized parties. Users can control their data sharing preferences through their account settings.

Payments and Fees

Users agree to pay all fees associated with our services. Payments are processed securely through our platform.

Limitation of Liability

Vetzy is not liable for any damages arising from the use or inability to use our services.

Account Termination

We reserve the right to terminate or suspend accounts that violate our terms of service.

Changes to Terms

We may modify these terms at any time. Continued use of the platform constitutes acceptance of modified terms.

Dispute Resolution

Any disputes arising from platform use will first be handled through our internal dispute resolution process. Unresolved disputes will be subject to binding arbitration. Users agree to resolve disputes individually, not as part of a class action. This agreement is governed by local jurisdiction laws.

Intellectual Property

All platform content, including but not limited to logos, designs, text, and software, is protected by intellectual property laws. Users may not copy, modify, or distribute platform content without explicit permission.